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Playflix provides a personalized subscription service that allows our members to access movies and TV shows (“Playflix content”) streamed over the Internet to certain Internet-connected TVs, computers and other devices ("Playflix ready devices").
1.1. Your Playflix membership will continue until terminated. To use the Playflix service you must have Internet access and a Playflix ready device, and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your membership before your billing date, you authorize us to charge the membership fee for the next billing cycle to your Payment Method (see "Cancellation" below).
1.2. We may offer a number of membership plans, including special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you.
2.1. Your Playflix membership may start with a trial. The duration of the trial period of your membership will be specified during sign-up and is intended to allow new members and certain former members to try the service.
2.2. trial eligibility is determined by Playflix at its sole discretion and we may limit eligibility or duration to prevent trial abuse. We reserve the right to revoke the trial and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent Playflix membership are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent Playflix membership to determine eligibility. For combinations with other offers, restrictions may apply.
2.3. We will charge the membership fee for the next billing cycle to your Payment Method at the end of the trial period unless you cancel your membership prior to the end of the trial period. To view the membership price and end date of your trial period, visit our app and click the "Transaction details".
Billing and Cancellation
3.1. Billing Cycle. The membership fee for the Playflix service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific billing date indicated on your "Transaction details". The length of your billing cycle will depend on the type of subscription that you choose when you sign-up for the service. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our app and click on the "Transaction details" to see your next payment date. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing it for up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your trial period.
3.2. Payment Methods. If we are unable to process your payment using your designated payment method, we reserve the right to charge any payment method we have on file for you. If you purchase a subscription or start a trial for a subscription, your subscription will automatically continue, and you authorize us (without further notice, unless required by applicable law) to collect the applicable periodic subscription fee including any taxes, using any payment method we have on file for you (on auto-renewal subscription basis). We will continue to bill you for the relevant subscription service until cancelled. If all payment methods we have on file for you are declined for payment of your subscription fee, your subscription will be cancelled unless you provide us with a new payment method which we have on file.
3.3. Updating your Payment Methods. You can update your Payment Methods by going to the "Transaction details". We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).
3.4. Cancellation. You can cancel your Playflix membership at any time, and you will continue to have access to the Playflix service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unwatched Playflix content. To cancel, go to the "Transaction details" and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click "Transaction details" Screen. If you signed up for Playflix using your account with a third party as a Payment Method and wish to cancel your Playflix membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the Playflix service through that third party. You may also find billing information about your Playflix membership by visiting your account with the applicable third party.
3.5. Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you.
4.1. You must be 18 years of age, or the age of majority in your province, territory or country, to become a member of the Playflix service. Minors may only use the service under the supervision of an adult.
4.2. The Playflix service and any content viewed through the service are for your personal and non-commercial use only and may not be shared with individuals beyond your household. During your Playflix membership we grant you a limited, non-exclusive, non-transferable right to access the Playflix service and view Playflix content. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.
4.3. You may view the Playflix content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available to watch will vary by geographic location and will change from time to time. The number of devices on which you may simultaneously watch depends on your chosen subscription plan and is specified on the "Transaction details".
4.4. The Playflix service, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of Playflix content. You can turn off tests participation at any time by visiting the "Transaction details" and changing the "Test participation" settings.
4.5. Some Playflix content is available for temporary download and offline viewing on certain supported devices (“Offline Titles”). Limitations apply, including restrictions on the number of Offline Titles per account, the maximum number of devices that can contain Offline Titles, the time period within which you will need to begin viewing Offline Titles and how long the Offline Titles will remain accessible. Some Offline Titles may not be playable in certain countries and if you go online in a country where you would not be able to stream that Offline Title, the Offline Title will not be playable while you are in that country.
4.7. The quality of the display of the Playflix content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all subscription plans allow you to receive content in all formats. Default playback settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum connection speed for SD quality is 0.5 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 25.0 Mbps per stream is recommended to receive Ultra HD (defined as a resolution of 1080p or higher) and HDR content. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching Playflix content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your Playflix ready device.
4.8. Playflix software is developed by, or for, Playflix and is designed to enable viewing of Playflix content through Playflix ready devices. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the Playflix and related third-party software.
Passwords and Account Access. The member who created the Playflix account and whose Payment Method is charged (the "Account Owner") has access and control over the Playflix account and the Playflix ready devices that are used to access our service and is responsible for any activity that occurs through the Playflix account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the Playflix ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, Playflix or our partners from identity theft or other fraudulent activity.
Warranties and Limitations on Liability. The Playflix service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the laws of your country of residence.
Class Action Waiver. WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND Playflix AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and Playflix agree otherwise, the court may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.
8.2. Unsolicited Materials. Playflix does not accept unsolicited materials or ideas for Playflix content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Playflix.
8.6. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.